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Customer Service

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Help Desk

We've answered the most commonly-asked questions on our FAQ page.

RETURN INFORMATION: Our goal is to minimize your textbook costs and provide you with the best online shopping experience possible. That's why our return process is easy and straightforward. Click here:

Standard Email

We usually answer emails within 48 hours of receiving them.

Toll-Free Phone

We have customer service agents available to help from 9am to 5pm EST, Monday through Friday, with additional hours on Saturday and weeknights during the back-to-school season.


Standard Mail and Fax

While not the fastest method, you can reach us by fax at 203-866-0199, or by mail at:
200 Connecticut Avenue
Norwalk, CT 06854